Refund policy

At Fawn & Fluff, each piece is thoughtfully handcrafted with love and care. We take great pride in the quality and uniqueness of our products.

📌 No Exchanges or Returns
As a company policy — and for hygiene and safety reasons — we do not offer exchanges or returns on products once sold. Please make sure to refer to our size chart and product details carefully before placing your order.

💔 Received a Damaged or Defective Product?
While we do thorough quality checks before shipping, if your product arrives damaged or defective, we’re here to help.

To be eligible for a refund:
*You must notify us within 24 hours of receiving the order.
*You must share a clear unboxing/opening video (from package opening to product inspection) as proof.
*Refunds are processed only for genuinely damaged or defective items.

💬 How to Raise an Issue?
Please reach out to us on WhatsApp at [your WhatsApp number] or email us at [your email] with:

*Order ID
*Opening video
*Clear photos and a short description of the issue

Once approved, the refund will be initiated back to your original payment method within 15 working days.

Can I cancel my order?
Orders can be cancelled any time before they are shipped. In such cases refund will be processed through the original means of payment within 10 working days. In case of COD orders, refund will be done via bank transfer. Please email us at fawn&Fluff@gmail.com or Whatsapp +91-9958808696 regarding order cancellation